Reservations may be rescheduled for an alternate date/time (subject to availability) only if the request is made 48 hours or more before the originally scheduled tour date and time. This ensures our guides and staff are prepared well enough in advance for the upcoming tours.

Cancellations made at least 48 hours in advance are eligible to be rescheduled or receive store credit for a future booking. Bookings are transferrable. All sales are final. We do not offer refunds.

We will not cancel tours due to cold weather or light rain showers. Management may cancel tours because of unsafe weather conditions such as heavy winds, heavy rains, and/or potential thunderstorms. If tours are canceled because of unsafe weather conditions we will reach out as soon as possible and the opportunity to reschedule or receive store credit.